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Privacy Policy

This Privacy Policy explains how Sanjar LLC (“we,” “us,” or “our”) collects, uses, and protects information when you use the VEDOC App mobile application and vedocapp.com (collectively, the “Service”).

Definitions

Service

The VEDOC mobile application and website operated by Sanjar LLC.

Personal Data

Information that identifies a living individual directly or indirectly.

Usage Data

Data collected automatically through use of the Service.

Cookies

Small files stored on your device.

Data Controller

Sanjar LLC, which determines how and why Personal Data is processed.

Data Subject

Any individual whose Personal Data is processed.

Information We Collect

Personal Data

  • Email address
  • First and last name
  • Address and location details
  • Vehicle information (VIN, license plate, make, model)
  • Cookies and Usage Data

We may use this information to provide service updates, customer support, and marketing communications. You may opt out of marketing at any time.

Technician Profiles

Technicians may create public profiles including qualifications, experience, and service rates to assist users in selecting service providers.

Usage Data

Includes IP address, browser type, pages visited, time spent on pages, device identifiers, and diagnostic information.

Location Data

With permission, we may collect location data to enhance Service functionality. You may disable location services via device settings.

Cookies & Tracking

  • Session Cookies – operate the Service
  • Preference Cookies – remember settings
  • Security Cookies – enhance security

How We Use Data

  • Provide and maintain the Service
  • Notify users of updates
  • Enable interactive features
  • Provide support
  • Improve functionality and analytics
  • Ensure security and prevent fraud

We do not sell Personal Data. Information may be disclosed if legally required or to trusted service providers under confidentiality agreements.

Legal Basis for Processing (GDPR)

  • Performance of a contract
  • User consent
  • Legitimate interests
  • Legal obligations

Data Retention

Personal Data is retained only as long as necessary to fulfill legal and operational requirements. Usage Data is generally kept for shorter periods unless needed for compliance or security.

Disclosure of Data

Business Transactions

Data may transfer in the event of merger, acquisition, or asset sale.

Legal Requirements

Data may be disclosed to comply with legal obligations, protect rights, prevent wrongdoing, or ensure public safety.

Security of Data

We use commercially reasonable safeguards, but no system is completely secure.

Your GDPR Rights

  • Access or delete your data
  • Correct inaccurate data
  • Object or restrict processing
  • Withdraw consent

Account Deletion

You may request deletion by emailing vedoc.co@gmail.com. Backups are typically removed within 4 weeks.

Payments

Payments are processed by third-party providers compliant with PCI-DSS standards. We do not store full payment card details.

Children’s Privacy

The Service is not intended for individuals under 18.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service indicates acceptance of changes.

Contact Us

If you have questions about this Privacy Policy:

vedoc.co@gmail.com